The Effect of Favouritism on Employee Competencies in the Hotel Industry: Mediating Role of Employee Silence El efecto del favoritismo en las competencias de los empleados en la industria hotelera: papel mediador del silencio de los empleados
Investigaciones Turisticas, cilt.25, ss.148-167, 2023 (ESCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 25
- Basım Tarihi: 2023
- Doi Numarası: 10.14198/inturi.22164
- Dergi Adı: Investigaciones Turisticas
- Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Directory of Open Access Journals, DIALNET
- Sayfa Sayıları: ss.148-167
- Anahtar Kelimeler: Favouritism, employee silence, employee competencies, hotel establishments
- Kırklareli Üniversitesi Adresli: Evet
Özet
This study aims to examine the effect of favouritism on competencies through employee silence. The phenomenon of employee silence has been defined as a mediating variable that is affected by favouritism, and which affects employee competencies. Data collected from 420 employees working in hotels in the Thrace Region based on a face-to-face survey method were used to test the research hypotheses with partial least square structural equation modelling (PLS-SEM). The results reveal that favouritism is an obstacle that causes employee silence and, more importantly, reduces the competencies of employees, as they are not treated fairly in terms of their skills, experience, knowledge, and abilities. In addition, it may be concluded that employee silence is a factor that directly reduces competencies. While there is some discussion about the possible impacts of obstacles such as favouritism and employee silence on competencies, it can be observed that there are few studies that address their relationship separately. This research is among the first to empirically reveal employee silence as the mediator between favouritism practices and employee competencies, expanding the understanding of how silence can work as a mediator in the hospitality businesses.